Delete Your Account

Request deletion in the app

Once the server accepts your request, the account closes immediately. A server workflow removes the data and sign-in identity and continues even if you close the app. The deletion screen shows progress and indicates if the server is retrying a delayed step.

1. Open your avatar and go to Settings.
2. Open Account & privacy, then choose Delete account.
3. Read the effects of deletion, type DELETE and confirm.

What is removed

The deletion process removes your profile, personal step and activity history, uploaded images, social connections, reactions, in-app support conversations, app diagnostics, image-review records and Clerk sign-in identity.

What happens to groups and results

Groups with other members continue. If administration needs to transfer, an existing remaining admin is preferred; otherwise, the oldest available remaining member becomes admin. Groups where you are the only member are deleted.

Historical results retain a Deleted member place, with your name, personal step totals and photo removed. Internal result identifiers and a deletion-operation record remain to track completion and prevent an old authenticated session from recreating the account.

What happens to play points

Reserved entries for rounds that have not started are canceled. Entries for a round that has started stay in that round’s pool without your name or photo being shown until settlement. Your remaining play points disappear. Points have no cash value.

If you cannot access your account

Email support@outpaceapp.com for help with deletion. Use the email address associated with your account when possible. Include that you want to delete your Outpace account, but do not send passwords or sign-in codes. We may need to verify that you control the account.

In-app deletion does not automatically erase separate email correspondence. Contact support@outpaceapp.com for a request about support emails. Deletion from active services and expiration of provider backup copies are separate processes; contact support if you need information about a pending request.